Joyor Electric Scooter FAQ

 

1. Prices & Payment

2. Shipping

3. Our Shops

4. Battery & Charging

5. Performance

6. Tires

7. Returns, Warranty & Technical Support

 

Do the prices of Joyor Electric Scooter include VAT?

 

All prices of electric scooters, accessories, and spare parts displayed in Joyor online shop on this website include VAT. 

 

 

Can the VAT be waived if I buy Joyor Electric Scooter and I live outside of the EU or in a tax-free zone?

 

The retail prices for all models of Joyor Electric Scooter are the same within your area and always include VAT. VAT cannot be waived for individuals. 

 

If you are purchasing Joyor Electric Scooter on behalf of a company registered outside of the EU or in a tax-free zone, please contact info@joyorscooter.com for more information and provide the company’s full name, address, and VAT registration number.

 

 

Can I have the prices of Joyor Electric Scooter in the USD?

 

Unfortunately, currently, Joyor Electric Scooter prices are only available in EUR.

What are the payment options in Joyor Electric Scooter online shop?

 

You can either choose PayPal, or direct bank transfer to purchase your electric scooter . If you prefer a direct bank transfer, place an order and choose an offline payment method. Once your order is placed, we will contact you and provide you with the required payment information.

 

Can I pay for my Joyor Electric Scooter with a credit card?

 

No, at the moment Joyor Electric Scooter does not offer a credit or debit card payment.

 

Can I pay for my Joyor Electric Scooter in parts?

 

No, at the moment Joyor Electric Scooter does not offer financing or split payments. However, some of Joyor Electric Scooter distributors offer this option. Please contact them directly for more information. You can check the list of our distributors in Spain here . If you live outside of Spain, please contact us to find a distributor in your city. Joyor Electric Scooter has a big network of distributors across Europe and other regions of the world.

 

Does Joyor Electric Scooter ship to Europe outside of Spain?

 

Joyor Electric Scooter offers free shipping for all orders above 150 EUR within Europe.

 

Does Joyor Electric Scooter ship to the US?

Currently, Joyor Electric Scooter does not offer shipping to the USA due to the fact, that we do not have any official distributor in this region that can provide you technical support.

 

How much time does the shipping of Joyor Electric Scooter take?

 

The shipping of Joyor Electric Scooter within Spain peninsular takes about 2 working days. The shipping of Joyor Electric Scooter to the Canary Islands or the Balearic Islands takes about 7-10 working days. 

 

The shipping of Joyor Electric Scooters within Europe takes about 7-10 working days.

How can I try Joyor Electric Scooter?

 

You can try Joyor Electric Scooter for free at one of the shops of our official distributors. You can check the list of our distributors in Spain here . If you live outside of Spain, please contact us to find a distributor in your city. Joyor Electric Scooter has a big network of distributors across Europe and other regions of the world.

 

 

Where can I buy Joyor Electric Scooter?

 

You can buy Joyor Electric Scooter in our online shop  or at one of the shops of our official distributors . You can check the list of our distributors in Spain here . If you live outside of Spain, please contact us to find a distributor in your city. Joyor Electric Scooter has a big network of distributors across Europe and other regions of the world.

 

 

Where is Joyor Electric Scooter located?

 

Joyor Electric Scooter European office is located in Barcelona, Spain. Our factory is located in Zhejiang, China.

 

 

What type of battery does Joyor Electric Scooter use?

 

All Joyor Electric Scooter models have a ternary polymer lithium battery. Ternary polymer lithium batteries are known as batteries with high performance and low environmental impact.

 

How long is the Joyor Electric Scooter battery life?

 

The life-span of Joyor Electric Scooter battery is 600 cycles on average. You can significantly extend your electric scooter battery’s life by just taking care of it and following a few simple rules that you can find in this article . Typically, it should perform well for more than 10 years under normal usage and maintenance.

 

Should I first fully discharge the battery of the electric scooter before charging it again?

 

No, you should not. Avoid totally depleting your electric scooter battery before charging it again. Always make sure it is a minimum 10 % charged. If you charge your electric scooter' battery regularly and do not leave it discharged for a long time, it will help you a lot to prolong its life. You can find more tips on how to take care of your electric scooter’s battery in this article.

 

How often should I charge the battery of my electric scooter?

 

Always make sure the battery of your Joyor electric scooter is minimum 10 % charged. It is recommendable to charge the battery of the electric scooter at 30-70% of the total capacity of the battery. Avoid totally depleting your electric scooter’s battery to a zero charge before charging. You can charge your electric scooter straight after a short ride. If you had a long ride, give it about 30 minutes to cool down and then charge it. Do not leave your electric scooter with a significantly discharged battery for a few hours. Charge it promptly. When you store your electric scooter for a long period, make sure the battery is at least 40-50 % charged. It is advisable to charge your electric scooter minimum once per 30 days. Leaving your electric scooter for about 3 months without charge will cause battery damage. You can find more information here .

 

 

How do I know that the battery of my electric scooter is charged?

 

There is a light indicator on the charger of your electric scooter. When the battery is fully charged the light turns green (from red or yellow). You can also check the level of the battery charge on the battery charge indicator on the LCD display or check the real-time voltage of your electric scooter battery:

 

Battery    Lowest Voltage    Highest Voltage

   24V                  19V                     29.2V

   36V                  27V                     42V

   48V                  37V                     54.6V

 

The real-time voltage of your battery is displayed in the multi-indicator area of the LCD display. You can find out how to access it here in the Joyor Electric Scooter User Manual

 

Can I unplug Joyor Electric Scooter from charging if it is not fully charged yet?

 

After connecting the electric scooter with the charger, let the battery charge to the full charge - do not interrupt charging. Uninterrupted charge up to 100% capacity is required at least every third charging cycle. You can find more information about the battery, charger and the battery maintenance here.

 

 

What is the real maximum speed of Joyor Electric Scooter?

 

The maximum speed of Joyor Electric Scooter can vary depending on various factors: level of the battery charge, type of the terrain, wind, weight of the rider. The maximum speed of all Joyor Electric Scooter models except H1 and series A is 30km/h according to maximum speed recommended by most of the European regulations. The maximum speed of the electric scooter Joyor H1 is 15km/h. The maximum speed of the electric scooter Joyor A3&A5 is 25km/h. The performance of the electric scooter is at its maximum when the electric scooter is at least 25% charged.

 

Why do Joyor electric scooters with different motor power have the same maximum speed?

 

The power of the motor does not determine the maximum speed of the electric scooter, it determines its acceleration and ability to go uphill and handle riders with bigger weight. You can find out what motor power suits your needs best in this article .

 

What is the real distance range?

 

While comparing Joyor Electric Scooter models, please always take into consideration that all technical characteristics of all Joyor Electric Scooter models on our website are the results of measurements in a test environment with a 75kg rider, on a flat terrain, without wind and with the average speed of 20-25km/h, second gear. These are the factors that influence the electric scooter performance and mainly the distance range. Depending on your weight, type of the terrain and other conditions, you can more or less adjust your expectations in comparison to the test environment results. You can find out what battery capacity suits your needs best in this article.

 

 

What is the maximum weight Joyor Electric Scooter can handle?

 

All Joyor Electric Scooter models except H1 can handle a maximum weight of 120kg. Electric scooter Joyor H1 can handle a maximum weight of 100kg.

 

How well can Joyor Electric Scooter handle a hill? 

 

For an average weighted person, Joyor Electric Scooter can take an uphill of 10-12 degree incline (~15% slope), which should be adequate for most streets/roads. For notorious uphills, riders can still kick scoot the electric scooter similarly to a standard kick scooter and propel themselves up the hill, it's still faster than walking or biking.

 

The more powerful the motor is the better the electric scooter handles hills. The heavier the scooter or/and the rider are, the more difficult it is for the scooter to go uphill. The bigger the wheels are the smoother the ride is and the less you feel the imperfections of the road.

If you are going to ride uphill regularly, we recommend you to choose only among light and medium light models with 500W motor:

•    Joyor F5S

•    Joyor X5S

•    Joyor Mbike

Why so? Because you need a powerful motor to ensure a good uphill ride without your electric scooter slowing down but you also need a light vehicle. Joyor electric scooters Y series are powerful electric scooters with a 500W motor but the vehicles themselves are heavy and it slows them down when going uphill.

 

If you are a very light rider below 65kg, then you can also consider models with 350W-400W motor:

•    Joyor F3

•    Joyor F5

•    Joyor X1

If you are riding on bumpy roads a lot, then we recommend you to choose among big wheel models to ensure a smoother ride on a bumpy road:

•    Joyor X series

•    Joyor Y series

•    Joyor Mbike

 

 

Can I use Joyor Electric Scooter in the rain?

 

Yes, you can ride Joyor in the rain with the general slippery road precautions. Do not ride or place the scooter anywhere with a water level higher than 5cm, in order to avoid potential damage of the battery and other parts. Joyor electric scooter models with big 10’’ wheels X, Y and Mbike are more stable on the slippery roads than electric scooter models with smaller wheels H1 , A/F series . You can check other Joyor electric scooter safety instructions in the Joyor User Manual

 

Can I use Joyor Electric Scooter in the snow?

 

Joyor Electric scooter tires are not designed for use in the snow. Please avoid riding in on the slippery roads. The minimum temperature Joyor can handle is -5C. You can check other Joyor electric scooter safety instructions in the Joyor User Manual

 

How can I verify that my Joyor Electric Scooter is the right model with the technical characteristics I chose?

 

  1. You can check the power of the motor and the voltage of the motor by looking at the serial number of the motor (rear wheel). Serial number xx48V500Wxxxxxxxxxxx means that this is a motor of 48V, 500W.

  2. All electrical parts of the scooter have the same voltage: motor, battery, controller, display. You can check the voltage of the part by checking the technical characteristics information written on each part.

  3. Each Joyor battery has a sticker on it with the information about the battery voltage and the battery capacity: 48V 13Ah

  4. The voltage of the battery changes depending on the level of charge of the battery. You can check the real-time voltage on the display in the multi-indicator area (where you can see the mileage by default). Short press ON/OFF button to switch between different indicators of the multi-indicator area: from total mileage ODO to single mileage TRIP then to real-time voltage V. Here is the info about the maximum and minimum battery voltage for different batteries: 

24V: min 19V, max 29.2V

36V: min 27V, max 42V

48V: min 37V, max 54.6V

 

If you have any doubts about your Joyor and its technical characteristics and performance, please contact the distributor where you purchased your Joyor or official Joyor technical center at Selva de Mar 53, Barcelona.

 

Can I change the air tires of my Joyor Electric Scooter to solid tires?

 

Electric scooters with solid tires have less risk of having a flat tire, however, it also makes your ride less smooth and brings a lot of vibration. Joyor Electric Scooter X, Y, and M series are designed to ensure a comfortable, stable and smooth ride. They are designed to have air tires. Joyor Electric Scooter A/F series is designed for those people, who are willing to trade off the comfort for less maintenance-related concerns, they have front air tire but rear solid tire. One of the tires is air to make sure you still enjoy your ride. You can purchase the original inner tubes and tires in our online shop. We do not recommend you to change the product design or to use tires from a different provider. You cannot change the air tires to solid tires. To avoid getting a flat tire, you need to follow certain electric scooter maintenance and usage rules, that you can find in the article .

 

How can I avoid having a flat tire?

 

Contrary to popular belief, most electric scooter flat tires are NOT penetration punctures caused by the stereotypical nail-in-the-tire or other sharp objects. Pinch punctures caused by poor riding habits and lack of tire care are much more common.

In order for a penetration puncture to happen, the rider will first have to find a sharp object to roll over. (It’s harder to find than you think.) Next, the rider will have to roll over the object in the exact manner for it to pierce into the tire. Finally, the penetration must be deep enough to cut through BOTH the tire and the inner tube. Unless your route is mined with caltrops, you will have to be really unlucky for this to happen.

A pinch puncture, however, can happen simply if you don’t take good regular care of your scooter or don’t ride conscientiously.

There are three important things you can do to avoid tire punctures. To help you remember it, we have organized them with the acronym “AIR”, pun intended. They stand for

•    Add a Sealant,

•    Inspect Regularly for any physical damage and always have it well-inflated at the level written on the tire

•    Ride Sensibly slowing down before any obstacle and avoiding big obstacles and water in general

You can find more information about each of them in this article

 

What is Joyor Electric Scooter Returns & Refunds Policy?

 

You can cancel your order and return Joyor Electric Scooter within 14 days after purchase in its original box if it has not been used. You can check more detailed information in Joyor Electric Scooter Terms & Conditions page

 

Does Joyor Electric Scooter have a warranty?

 

Joyor Electric Scooter has a 2-year warranty and its battery has 12 months warranty. Warranty is applicable in cases when there is no physical damaged made to the electric scooter or its parts. You can find more detailed information in Joyor Electric Scooter Warranty Policy page . If you have any problems with the electric scooter, please contact our support team at support@joyorscooter.com

 

My Joyor Electric Scooter has a technical problem. What should I do?

 

Please contact the official Joyor electric scooter distributor where you purchased your Joyor. If you purchased it online in official Joyor online shop , please contact support@joyorscooter.com

 
 
 
 
 
 
 
 
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© 2017 Joyor Scooter, Spain

Contact Us

Email: info@joyorscooter.com

Phone: 931 419 091

Address: Carrer d'Enric Prat de la Riba, 100, 08301 Mataró, Barcelona, Spain

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